The Tomahawk Experience | Customer Center 

The Tomahawk Experience 

The North Woods hospitality, engaging demonstrations and hands-on equipment operation all combine to make Tomahawk an experience that you will never forget.

Highlights of a customer visit include:

  • Welcome Center – The two large presentation rooms located here offer a new level of training with Case experts on hand to provide you with a thorough understanding of Case innovations and technology.
  • Product Review Center – Enjoy a panoramic view to product demonstrations year-round. The cameras inside the equipment provide a big-screen display from the operator’s point of view.
  • Field Operations Site – You can put Case equipment to the test with a two hour hands-on operating experience.
  • Solution Center – Case can find a solution to any challenge, making it a ‘full service company.’
  • Facilities – Enjoy home-cooked meals and the relaxing atmosphere of our main lodge and cook shack.  The cabin-style lodges provide comfortable accommodations for up to 35 people per night. 

 

Whether you are preparing for your first visit to our beautiful, lakeside location or want to show your family and friends photos of the 500 acre facility after you return home, take a look at our slideshow below that describes a visit to Tomahawk in detail. 

Tomahawk Walkthrough

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1 - Your visit to the largest Case Customer Center in the world will be a memorable experience you will never forget. The 500-acre (200 ha) facility combines a pristine North Woods setting with a huge demonstration site for equipment operation.

2 - Your visit begins as you arrive at the Heritage Area of our Welcome Center. Here you will be greeted with a fresh cup of coffee as well as our vintage Case pieces, historical photos and videos allowing you to understand the pride that defines Case.

3 - Now it’s time for introductions. Whether you are an operator or CEO, we want to learn more about you, your business, your equipment needs, as well as what type of equipment you’d like to demonstrate so we can give you a personalized Tomahawk experience.

4 - The new 3,000-square-foot (279 m2) Product Reviewing Center provides a panoramic view to a product demonstration area where you can see the full line of Case construction equipment in operation as we review the many features and benefits of Case.

5 - Presenters inside communicate directly to Case operators who are running the equipment in the demonstration area. With cameras inside the equipment, you can see exactly what’s taking place from the operator’s point of view on our big-screen displays.

6 - After an eventful morning, it’s time to relax and enjoy some good home-style cooking. We promise you will never leave here hungry with our family style meals that are passed around to share.

7 - The Case Field Operations Site is like no other facility in the construction industry. We have seven application sites that are used to demonstrate how current machines can be used in various situations, accommodating to your specific requirements.

8 - Experience Case equipment for yourself. Our personalized program puts a team of seasoned equipment professionals and an extensive fleet of equipment at your disposal. Climb into the cab and start excavating, dozing, loading, hauling and grading.

9 - Not sure which machine and size is right for you? With over 60 pieces of equipment on the property, you can operate machines of all sizes for hours to make sure you find the perfect size for your application.

10 - The Field Operation Site is the only place in North America where you have over 60 models of the newest Case equipment at your disposal. Equipment operation sessions are customized for you, focusing on one or several product lines.

11 - Features product cutaways, interactive displays and expert technical support to demonstrate a variety of engineering and technology solutions, you’ll understand how important comfort, visibility, durability, reliability and serviceability are to Case.

12 - We can arrange individual or group sessions with Case experts to describe the features and benefits of engines and track systems to help you evaluate specific Case equipment and understand what makes Case equipment tick.

13 - Learn how our two technologies allow us to go beyond compliance and develop solutions that help you get the job done. SCR and CEGR help to meet new emissions regulations while keeping you productive so you can complete tasks quickly and safely.

14 - You can see exactly what a Case dealership looks like inside here at the Service Center. With a variety of Case branded parts such as air compressors, generators and water pumps you will see that Case is a “full solutions company.”

15 - The Tomahawk Customer Center features a lakeside lodge nestled on the tree-lined shores of Lake Clara. The main lodge is the perfect place to relax after a long day of training and equipment operation.

16 - Enjoy social hour and build life-long friendships with your dealer and other fellow Tomahawk guests at the Bear in the main lodge. Play some pool, ping pong or catch up to some sports with a large flat screen TV in the lower level.

17 - Getting hungry again? Indulge in our famous North Woods hospitality with a delicious, home-cooked meal ranging from roast beef and potatoes to chicken and rice. After dinner take time to unwind and relax with your dealer in our cozy atmosphere.

18 - After an appetizing breakfast you will head to the Tomahawk Trading Post, our company store. Here you can buy your family and friends memorabilia to help them feel like they were a part of the unforgettable Tomahawk experience.

19 - Before you leave, we’d like to take the time to understand what Case equipment you enjoyed during your operation time. Here you can also fill out an evaluation form, as we continuously like to improve our facility to meet your personalized needs.

20 - The four log cabin-style lodges provide comfortable accommodations for up to 35 people per night. There are 6 private rooms with dedicated baths and 2 executive suites in the Oak Lodge.

21 - The Bunkhouse also has 6 private rooms with dedicated baths. The White Pine and Birch Lodges have 11 and 10 private rooms respectively with 2 modern shower facilities in each lodge.

22 - Enjoy our Roughneck Gym during your free time after dinner. Here you will find two treadmills, an elliptical machine, and a stationary bike. The gym also offers a beautiful view of the lake and two flat screen TV’s.