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Protech

FAQ

FAQ

HOW CAN YOU BENEFIT FROM CASE PROTECH?

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You’ll receive the highest level of support in the industry: lower costs, lower risk, improved life cycle costs and a closer partnership with your CASE dealer.

IS THERE A PRICE ASSOCIATED WITH PROTECH?

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No. It’s standard on CASE full size wheel loaders.

HOW DOES CASE PROTECH COMPARE TO COMPETITIVE OFFERINGS?

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CASE ProTech remains as the Europe industry's leading STANDARD product support offering, combining the most valuable product assurances: protection plan and telematics equipment monitoring.

IS PROTECH THE SAME AS A PLANNED MAINTENANCE CONTRACT?

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ProTech isn't a maintenance program but upgrade with Planned Maintenance Contract can be offered by your CASE dealer.

CAN A CUSTOMER BUY PROTECH FOR EXISTING MACHINES?

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No. ProTech is an exclusive offer on new CASE heavy equipment.

WHICH CASE MACHINES GET CASE PROTECH?

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CASE ProTech comes standard on new full size wheel loader orders. Obviously your CASE dealers can offer you tailor made package on other products.

HOW WILL CASE PROTECH WARRANTY BE COVERED?

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The 4 years/6000 hours is made of 1-year standard warranty provided by CASE and 3-year Powertrain & Hydraulics Protection Plan. Any warranty claims will be handled by your dealer.
Click here to see the detail of covered components.

ARE THERE ADDITIONAL AFTERMARKET SUPPORT PROGRAMS THAT COMPLEMENT PROTECH?

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Yes. They include Planned Maintenance Contract, Fluid Sampling, Maintence Kit, SmartFit ground engaging tools, to name a few.

IS CASE PROTECH TRANSFERABLE?

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Yes, CASE CE Protection Plan can be transferred to a new owner at no additional charge. The new owner must be within the same country. A transfer of ownership notification must be sent to the Protection Administrator and confirmation must be received by the first owner before the Protection Plan is deemed to be transferred to the new owner.

CUSTOMER ASSISTANCE

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00800-2273-7373
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Contact us online using our contact form.

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