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CASE Service Solutions

CASE SiteWatch™

FAQ

FAQ

WHAT IS TELEMATICS?

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Telematics is the integrated use of telecommunications and information processing. The hardware module collects data from a machine’s systems and transmits the information over the air so it can be reviewed remotely.

DOES SITEWATCH™ TELEMATICS PROVIDE COVERAGE THROUGHOUT ACROSS EUROPE?

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Yes. The CASE system transfers information through the mobile communication networks. If a signal is not available, the device collects and stores your data then forwards it when it becomes available.

CAN SITEWATCH™ BE RETROFITTED TO EXISTING OR OLDER CASE MACHINES? WHAT ABOUT COMPETITIVE MACHINES?

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Yes. A Universal Install Kit is available.

CAN I EQUIP MY FLEET OF SERVICE VEHICLES WITH SITEWATCH™?

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Yes. The Universal Dealer Install Kit will work on vehicles such as service trucks.

CAN SITEWATCH™ MONITOR AN ATTACHMENT SUCH AS A HAMMER ON THE MACHINE?

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Yes. The SiteWatch™ modem features an input/output port on that allows for additional monitoring – for example, when grease from a hammer auto-lube needs to be refilled.

IS THERE A DIFFERENCE BETWEEN THE FACTORY-FIT OR AFTERMARKET INSTALLATION?

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No, all features are available on CASE machines whether if it is a factory fit or an aftermarket installation.

CAN ACCESS TO THE MACHINE’S DATA BE TRANSFERRED FROM ONE CUSTOMER TO ANOTHER?

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Yes, this can easily be done on the SiteWatch portal.

WHAT TRAINING IS REQUIRED TO USE SITEWATCH™?

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Training isn’t necessary. The portal is very intuitive, and help is available online.

CAN A DEALER SEE THE DATA OF A CUSTOMER’S MACHINE ON THE SITEWATCH™ PORTAL?

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Yes. The dealer has the authority to access the data, as defined by contract. This is to your benefit, as it enables better servicing planning and fast action.

HOW DO I ACCESS THE SITEWATCH™ PORTAL?

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The portal can be accessed on a computer or a mobile device with an Internet connection.

CUSTOMER ASSISTANCE

BY MAIL

CNH Industrial NV
Cranes Farm Road
Basildon
Essex
SS14 3AD
UNITED KINGDOM

BY PHONE

00800-2273-7373
Select Option 1

ONLINE

Contact us online using our contact form.

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