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SiteWatch Telematics

SiteWatch FAQs

SiteWatch FAQs

WHAT IS TELEMATICS?

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Telematics is the integrated use of telecommunications and informatics. The hardware module collects data from a machine’s systems and transmits the information over the air so it can be reviewed remotely.

DOES SITEWATCH TELEMATICS PROVIDE COVERAGE THROUGHOUT THE US AND CANADA?

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CASE SiteWatch telematics uses GSM cellular communications, the choice of cellular signal will be made automatically by the telematics device. We have contracted with the leading cellular providers in North America including AT&T, T-Mobile and Rogers Wireless. If cell signal is not available, the device collects and stores your data then forwards it when the network is available. Add-on satellite communications coverage is in development. Details for satellite communication availability and cost are forthcoming.

DOES CASE SITEWATCH TELEMATICS COMMUNICATE IN OTHER COUNTRIES, NOT LOCATED IN NORTH AMERICA?

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Today, the modem used within CASE equipment only works with GSM communications networks. Countries that do not utilize GSM communications networks do not support the function of the telematics modem at this time.

CAN CASE SITEWATCH TELEMATICS BE RETROFITTED TO EXISTING OR OLDER CASE MACHINES? WHAT ABOUT COMPETITIVE MACHINES, OR EVEN ATTACHMENTS?

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Yes. A universal Dealer Install kit will be available.

CAN A SITEWATCH SUBSCRIPTION FOR A MACHINE BE UPGRADED FROM BASIC TO ADVANCED OR FOR A LONGER PERIOD OF TIME?

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Yes. Subscription plans can be upgraded at any time.

HOW CAN YOU ACCESS YOUR FLEET AND MACHINE DATA FROM SITEWATCH?

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You can access your information directly from the SiteWatch internet portal, using an internet connection from a PC or Mac or tablet computer.  Alternatively, you can rely on your CASE dealer to monitor your machines and provide you with reports.

WHAT TRAINING IS REQUIRED TO USE SITEWATCH?

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Training isn’t mandatory, but "Help" menus and tutorials are available online, as well as the CASE YouTube channel and other sources.

HOW DO CUSTOMERS GET SUPPORT ON USING TELEMATICS OR THE SITEWATCH PORTAL?

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Our CASE dealers are always the most direct line of support for the equipment or features. Customers can also call Case Customer Assistance, 866-54CASE6 (866-542-2736), option 1.

HOW MANY PARAMETERS ARE STORED FOR A PARTICULAR PIECE OF EQUIPMENT WITH SITEWATCH?

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CASE SiteWatch stores up to 40 parameters on the equipment when the ADVANCED service is used. The system will store at least 18 months of data for that particular machine and the selected parameter set (parameters can be set to a default selection or managed individually). Based on the quantity of data, the most current data is retained and searchable with reporting features. The modem itself will store more than 30 days of data when communication networks are not available for transmission of the data. Customers interested in keeping more than 18 months worth of data should download and keep a separate database of machine operation data.

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