FAQ

Telematics is the integrated use of telecommunications and informatics. The hardware module collects data from a machine’s systems and transmits the information over the air so it can be reviewed remotely.

Yes. Universal install kit is available.

Yes. The universal dealer install kit will work on vehicles such as service trucks.

Yes. There is one input/output port on the SiteWatch™ modem that allows for additional monitoring - e.g. when grease from a hammer auto-lube needs to be refilled.

The universal kit can provide Advanced informations if the machine has CAN-BUS signal. Specific kits are pre-configurated for CASE machines for easier installing process and better fitting.

Yes. Subscription plans can be upgraded through spare parts service.

Yes. This will require the dealer of record modifying the “ownership” within the SiteWatch™ web portal.

Training isn’t mandatory, but help and tutorials are available online, as well as our YouTube channel and other sources.

Yes. The dealer has the authority to get the access to the data, as define by contract, and this is beneficial for better servicing planning and promptness.

The portal can be accessed through any computer with an Internet connection or from an iPad. The selling dealer is responsible for giving initial access to customer.

Dealer will be able to activate and provide log-on credentials for all of your rental and customer machines.