Taking machine monitoring and fleet maintenance to a new level of technology
Munich, April 7, 2025 - At the heart of CASE’s presence at Bauma is the Tech
Room, a dedicated area showcasing how connectivity, service and digital
solutions, are transforming job sites and driving efficiency.
Humayun Chishti, President of Construction at CNH, said: “The construction
industry is rapidly evolving, and customer habits are changing at an
unprecedented pace. We're committed to building a digital ecosystem where
connectivity is accessible to every customer, with a strategic approach tailored to
meet diverse needs and working habits.”
The Tech Room is built around the customer experience, designed to showcase
how innovations directly impact their work.
A key highlight is the launch of myCASEConstruction, a comprehensive, userfriendly
digital platform, accessible via both web portal and mobile app. This new
solution will serve as a centralized hub and self-service channel for all customer
needs, acting as a single point of contact to streamline communication between
customers, dealers and CASE.
It will deliver complete access to fleet data and digital documentation. Through
this platform, customers can make informed decisions to optimise resource use
and lower total cost of ownership. The new portal and app go beyond traditional
fleet management, transforming the way customers engage with their equipment
and with CASE delivering insights and support at their fingertips.
Coupled with the myCASE Portal and App, CASE offers standard connectivity,
now extended to 7 years across all equipment classes, complemented by
SiteConnect, a service solution powered by the Connect Center.
The Connect Center represents CASE’s innovative approach to customer support,
transitioning from reactive responses to proactive and ultimately predictive assistance.
It achieves this by monitoring and interpreting data transmitted by
machines.
SiteConnect revolutionises the support provided by the CASE dealer network elevating
service capabilities, streamlining maintenance scheduling and enhancing
fault prediction. Additional features, such as remote diagnostics and software
updates, reduce downtime and boost operational efficiency.
In the Tech Room, CASE will unveil its official eCommerce platform MYCNHSTORE.
With its simple, intuitive interface, customers can effortlessly order the
parts they need, saving time. This e-commerce solution reinforces CASE's
commitment to efficiency and streamlined support.
In the Machine Control Solutions area, CASE will showcase groundbreaking
technologies, spanning auto guidance to automation and onboard artificial
intelligence. These advanced solutions enable machines to operate with
exceptional precision, and enhancing overall productivity.
Customers will have the opportunity to explore the Machine Guidance offering of
CASE’s sister technology brand, Hemisphere, including a simulator that highlights
the benefits for both operators and the customer experience. Automation
further improves operator comfort, by automating repetitive tasks while ensuring
high performance and accuracy. All this contributes to the well-being of the operator.
At Bauma 2025, CASE will demonstrate how its state-of-the-art technologies
help the industry overcome challenges and shape a more efficient, sustainable,
and productive future.