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CASE opens Construction Connect Centers in India and South Africa to deliver proactive support to its connected machines

  • Published Wed Jul 12, 2023

The new Construction Connected Centers monitor the performance and uptime of all CASE connected machines in real time, enabling the brand and its dealers to provide preventative and proactive support to its customers, resulting in maximized uptime, efficient fleet management and reduced Total Cost of Ownership.

CASE Construction Equipment has inaugurated two Construction Connected Centers (CCC) – one based in the Training Center at the Pithampur plant in Indore, India, and the other in Isando-Johannesburg, South Africa – to support all CASE machines equipped with the brand’s telematics system. The CCC based at Pithampur now serves the Indian market, while the Center in Isando South Africa and Israel. Their support will be extended to the APAC and AME regions respectively.

The CCC team monitors all the connected machines, which transmit the machine’s data in real time. This enables tracking the performance, state of health and uptime of the individual machines, with follow-up and fast resolution of Technical Alerts. The CCC analyzes the data it receives and can proactively alert the customer about possible issues before they arise, so that they or their dealer can take preventative action.

The team also provides reports based on the machine data on equipment utilization, such as downtime, which machines are used the most, and where they are used on the job sites. This enables the customer to evaluate the day-to-day efficiency of their equipment and identify ways to optimize the deployment and performance of each connected unit in their fleet.

Emre Karazli, Head of After Market Solutions, AME and APAC, stated: “The new Construction Connected Centers will enable us to raise the support we provide our customers to an entirely new level, anticipating and proactively preempting issues, as well as helping them use their machines most efficiently and cost effectively – benefiting their operation as well as reducing their Total Cost of Ownership.”

The data collected through the connected equipment will also provide valuable insights about machine behavior, which will be integrated in CASE’s continuous Product Improvement Program.


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